Frequently Asked Questions: Webster TS Series 1) [ I plugged in the wrong power supply and now Webster TS will not work.  Can this be repaired? ] 2) [ In what languages is the Webster TS software available? ] 3) [ How many Webster TS whiteboards can be connected (tiled) to one PC? ] 4) [ To what file formats can I export Webster TS images? ] 5) [ My PC makes a ?clicking? sound when I write on my Webster TS.  How do I turn this sound off? ] Q. I plugged in the wrong power supply and now Webster TS will not work.  Can this be repaired? A. Yes.  The power supply that comes with the Webster TS whiteboard is not standard, and using the wrong power supply can burn out the printed circuit board inside the whiteboard.  In some cases you may hear a pop and see smoke when plugged in.  If you get no beeps or lights when plugged in, the circuit board more than likely needs to be replaced.  Contact technical support for repair information. Back to top   Q. In what languages is the Webster TS software available? A. Four: English French German Spanish During installation, Webster TS detects your operating  system language and installs the matching version (English is the default). Back to top   Q. How many Webster TS whiteboards can be connected (tiled) to one PC? A. Provided you have enough available COM ports on your PC, you can link up to four whiteboards to expand the writing surface.  All whiteboards must be the same size and only in the Professional Series.  You also may use multiple Webster TS whiteboards while in projection mode.  You may use one whiteboard as a touchscreen for projection and others for annotations/whiteboarding.  See the Webster TS manual for set-up details. Back to top   Q. To what file formats can I export Webster TS images? A. The following: Windows Bitmap (.bmp) Windows Metafile (.wmg) JPEG (.jpg) Tagged Image Format (.tif) Publish on Web (HTML) Back to top   Q. My PC makes a ?clicking? sound when I write on my Webster TS.  How do I turn this sound off? A. The Webster TS software defaults to providing audible feedback when using the  whiteboard.  Standard sounds include: Fanfare: on startup and shutdown of the software application Beep: Selecting/changing a tool (pen or eraser) Hum: Using the eraser function Clicks: Touching or writing on the white board You may change the sounds associated with each function or turn off the sounds completely.  To change sound settings, click on the ?EDIT? menu and select ?OPTIONS.?  Under this menu, select the Sounds Tab and make changes in this menu.  Refer to the Webster TS  manual for additional descriptions. Back to top

Shortess-Rawson & Associates 605 N. Union Ave. P.O.BOX 698 Hillside NJ 07205 Phone: 800-242-7309 Fax: (908) 624. 0435 E-mail: SRA2344@Aol.com